Junior/Middle/Senior IT Business Analyst (LOS, CRM System)

JOB OBJECTIVES Collect, analyze, and model business requirements to ensure IT solutions/processes meet business objectives and operate efficiently. Collaborate closely with stakeholders (Business Users, Developers, QA) to ensure product quality and successful implementation. Your role & responsibilities Business Requirements Collection & Analysis Work with business departments to clarify requirements. Analyze feasibility, define project scope, and identify associated risks. Requirement Modeling & Documentation Develop URD, SRS, Use Cases, and User Stories documents. Describe detailed business requirements and solutions for discussion with stakeholders. Propose Solutions Design optimal solutions and processes aligned with business objectives. Ensure compatibility with system architecture (Microservices, APIs, LOS, CRM, Core…). Coordinate Implementation Work with Dev, QA, UI/UX, and Project Manager during development. Support progress tracking, testing, and functional acceptance. Manage Risks & Issues Identify issues arising during implementation. Propose solutions and risk mitigation measures. Report promptly to management and stakeholders. Report Progress: Regularly update work status, documentation, and approval requests to PMO/PM and relevant parties. Your skills & qualifications Bachelor's degree in Information Technology, Information Systems, Finance – Banking, Economics, or related fields. Minimum 2–3 years of BA experience in fintech/ lending solutions, CRM, LOS/Core Banking/ securities or similar business systems. In-depth understanding of financial and banking processes: lending, credit approval, CRM, product management. Goot at English. Proficient in analytical and modeling techniques: Use Cases, BPMN/Flowchart, User Stories, SRS/BRD/URD. Strong teamwork skills, multi-departmental collaboration (business & tech), logical thinking and problem-solving abilities. Benefits for you REASONS TO JOIN SHBFINANCE: Professional, open working environment Working hours from Monday to Friday, lunch break 1h30 (40h/week) Friendly, open colleagues with a mindset that promotes the development of each individual Office with open, spacious space, fully equipped to serve the work. Special attention to employees: Competitive compensation package with periodic salary increase policy. Average total income 14 months salary/year; Lunch support up to 1,200,000 VND/month; Birthday leave with salary + birthday gift Exclusive health care benefits SHBFC Care comprehensive health insurance; Annual health check-up at Vietnam leading hospital; Annual travel, annual team building activities. Focus on supporting personal development: Get advice, support and career development support from talented and experienced managers; Opportunities to participate in large projects, international partners, leading in the field of consumer finance;